Billing
FAQs |

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Q:
If I am not happy with your services, will you refund my money?
A:
Of
course! We're not interested in having any members who are
disatisfied. Member satisfaction is our top priority and we
will happily refund any member's money in the extremely
rare instances in which that member is disatisfied. Remember,
MyMarketingGoldmine has new content each and every month so
it's fantastic value for money. Keep
in mind however that anyone who requests a refund or
cancels their subscription will not be permitted to rejoin
at a later stage. This is for the protection
of all our loyal members who pay their membership fees every
month. |
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Q:
Can I cancel my subscription / membership at any time?
A:
Absolutely.
You can cancel your membership at any time. However please
keep in mind, to be fair to all members, we place
all cancelled memberships on file as "non-renewable"
so you will be unable to renew your membership at a later
date (except in extremely rare instances in which we approve
such a reinstatement in advance.) Also - if you cancel your
membership, your access will
be revoked immediately and automatically
by our membership script, therefore you are advised to wait
until towards the end of your billing cycle to cancel. |
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Q:
Is the membership fee a "one-off" or a monthly fee?
A:
Your
membership fee is a recurring monthly fee and will bill one
month from the signup date and every subsequent month at the
same rate (until such time as you decide to cancel your subscription
/ membership). |
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Q:
Will my membership fee ever increase?
A:
No.
Certainly not. Your membership fee is "locked in"
at the price you originally joined for and your subscription
will never increase for as long as you remain a paid member. |
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Q:
Will I still be able to access your services after my subscription
is cancelled?
A:
No.
Your membership access will automatically cease as soon as
you cancel your membership. You will not be permitted access
to any of our services and hosting (if you have it with us)
will also be cancelled. This is in fairness to all those who
continue to pay their monthly subscription. |
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Q:
How can I cancel my subscription?
A:
If
your billing is with Paypal then you can simply login to your
Paypal account, locate the subsription and cancel it yourself.
Alternatively you can log
a support ticket and we can do this for you from our end.
If your billing is with 2Checkout.com you can simply log
a Support Ticket and we will cancel your billing within
24 hours. |
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Access
/ Login FAQs |
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Q:
I haven't received my login details via email. What should
I do?
A:
In
the rare instances that this occurs, it is the result of one
of two things. Either the email address you used when you
signed up is not valid, the mailbox is full etc OR a spam
filter has prevented our automated email from reaching you.
In both instances, please submit a Support Ticket at our Support
Desk and we will get back to you as quickly as possible.
PLEASE supply us with your Paypal subscription number or 2Checkout.com
invoice number to speed up this process. |
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Q:
I have misplaced / forgotten my login details. How can I retrieve
them?
You can
retrieve your login details by visiting
this page. Use the Forgot Password feature to have our
system send your password to your email address. You need
to ensure however that you make sure that you are using the
email address that you used when you signed up for MyMarketingGoldmine.com.
Also make sure that you whitelist the email address
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Q:
I have received my login details but am unable to login. What
should I do?
A:
In
the first instance, check that you are entering the details
EXACTLY as they are in the login email - remember all usernames
and passwords are CAsE senSiTivE and this is often the cause
of problems. To be sure that you are using the correct login
details, visit http://www.digi-sell.com/jvm2
and use the Forgot Password feature.
If you
have changed your password in your JVManager2 profile at any
stage then this will also have changed your password to MyMarketingGoldmine
and MyMarketingNewsletter. Use EXACTLY the same login details
as you are using to access JVManager2.
If you
are sure that you are using the correct login details then
please review the instructions on our Login
Issues page which address the most common reasons for
login failure. Failing this, please submit a Support Ticket
at our Support
Desk and we will work with you until we can get the issue
resolved. |
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Support
FAQs |
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Q:
If I run into problems with any part of my membership, will
you help?
A:
Absolutely!
We have our own Support
Desk for answering all member support issues. As long
as you use the Support Desk, we will receive and answer your
queries. Be sure NOT to email us through standard email though
as this can be unreliable nowadays with all the various spam
filters that people have to run to keep unwanted email out.
Check out our Contact Us page for
full details on getting in touch with us. |
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Q:
If I can't be bothered doing certain aspects of running my
business, will you do it for me?
A:
Sorry
but the answer's "no" here. If you're not
serious about building your business then MyMarketingGoldmine.com
is not for you at this point. When you're serious about building
a decent online business, come and join and we'd be happy
to assist and train you. |
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Bonus FAQs |
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Q:
Do I get to keep the bonuses if I cancel my membership?
A:
Yes,
and no. The downloadable bonuses are yours to keep however
you will lose access to any additional memberships
that you gained access to such as, but not limited to, JVManager™,
AffiliateLandmine.com, TheBusinessProfessional.com etc |
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Web
Hosting FAQs |
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Q:
Will I be able to increase the space or bandwidth on my hosting
account at a later stage if my business grows?
A:
Yes.
In the very rare instances when extra space or bandwidth is
required, we're very flexible and can offer more storage space
for your websites at extremely competitive rates. Just contact
us via our Support Desk and we would be happy to discuss your
needs with you to determine the best solution for your particular
situation. |
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Miscellaneous
FAQs |
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Q:
Will you be adding new content each month?
A:
Yes.
We plan to add new informative content, resell rights products,
private label products and articles as often as possible.
We're also always on the lookout for new services that we
can provide to our members and we're also always interested
in hearing how we can better serve our members. If you have
any ideas, comments, feedback, please contact us at our Support
Desk. |
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Q:
Do you have any testimonials from people who have used your
services?
A:
Yes.
You can find these on our main home page,
scattered throughout the text. |
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Q:
I can't see my question answered here. Can you please help?
A:
Absolutely!
Please contact us via our Support
Desk or go to our Contact page
for more info. |