Frequently Asked Questions

Billing FAQs

 

Q: If I am not happy with your services, will you refund my money?

A: Of course! We're not interested in having any members who are disatisfied. Member satisfaction is our top priority and we will happily refund any member's money in the extremely rare instances in which that member is disatisfied. Remember, MyMarketingGoldmine has new content each and every month so it's fantastic value for money. Keep in mind however that anyone who requests a refund or cancels their subscription will not be permitted to rejoin at a later stage. This is for the protection of all our loyal members who pay their membership fees every month.

   

Q: Can I cancel my subscription / membership at any time?

A: Absolutely. You can cancel your membership at any time. However please keep in mind, to be fair to all members, we place all cancelled memberships on file as "non-renewable" so you will be unable to renew your membership at a later date (except in extremely rare instances in which we approve such a reinstatement in advance.) Also - if you cancel your membership, your access will be revoked immediately and automatically by our membership script, therefore you are advised to wait until towards the end of your billing cycle to cancel.

   

Q: Is the membership fee a "one-off" or a monthly fee?

A: Your membership fee is a recurring monthly fee and will bill one month from the signup date and every subsequent month at the same rate (until such time as you decide to cancel your subscription / membership).

   

Q: Will my membership fee ever increase?

A: No. Certainly not. Your membership fee is "locked in" at the price you originally joined for and your subscription will never increase for as long as you remain a paid member.

   

Q: Will I still be able to access your services after my subscription is cancelled?

A: No. Your membership access will automatically cease as soon as you cancel your membership. You will not be permitted access to any of our services and hosting (if you have it with us) will also be cancelled. This is in fairness to all those who continue to pay their monthly subscription.

   

Q: How can I cancel my subscription?

A: If your billing is with Paypal then you can simply login to your Paypal account, locate the subsription and cancel it yourself. Alternatively you can log a support ticket and we can do this for you from our end. If your billing is with 2Checkout.com you can simply log a Support Ticket and we will cancel your billing within 24 hours.

   
Access / Login FAQs

Q: I haven't received my login details via email. What should I do?

A: In the rare instances that this occurs, it is the result of one of two things. Either the email address you used when you signed up is not valid, the mailbox is full etc OR a spam filter has prevented our automated email from reaching you. In both instances, please submit a Support Ticket at our Support Desk and we will get back to you as quickly as possible. PLEASE supply us with your Paypal subscription number or 2Checkout.com invoice number to speed up this process.

   

Q: I have misplaced / forgotten my login details. How can I retrieve them?

You can retrieve your login details by visiting this page. Use the Forgot Password feature to have our system send your password to your email address. You need to ensure however that you make sure that you are using the email address that you used when you signed up for MyMarketingGoldmine.com. Also make sure that you whitelist the email address

   

Q: I have received my login details but am unable to login. What should I do?

A: In the first instance, check that you are entering the details EXACTLY as they are in the login email - remember all usernames and passwords are CAsE senSiTivE and this is often the cause of problems. To be sure that you are using the correct login details, visit http://www.digi-sell.com/jvm2 and use the Forgot Password feature.

If you have changed your password in your JVManager2 profile at any stage then this will also have changed your password to MyMarketingGoldmine and MyMarketingNewsletter. Use EXACTLY the same login details as you are using to access JVManager2.

If you are sure that you are using the correct login details then please review the instructions on our Login Issues page which address the most common reasons for login failure. Failing this, please submit a Support Ticket at our Support Desk and we will work with you until we can get the issue resolved.

   
Support FAQs

Q: If I run into problems with any part of my membership, will you help?

A: Absolutely! We have our own Support Desk for answering all member support issues. As long as you use the Support Desk, we will receive and answer your queries. Be sure NOT to email us through standard email though as this can be unreliable nowadays with all the various spam filters that people have to run to keep unwanted email out. Check out our Contact Us page for full details on getting in touch with us.

   

Q: If I can't be bothered doing certain aspects of running my business, will you do it for me?

A: Sorry but the answer's "no" here. If you're not serious about building your business then MyMarketingGoldmine.com is not for you at this point. When you're serious about building a decent online business, come and join and we'd be happy to assist and train you.

   
Bonus FAQs

Q: Do I get to keep the bonuses if I cancel my membership?

A: Yes, and no. The downloadable bonuses are yours to keep however you will lose access to any additional memberships that you gained access to such as, but not limited to, JVManager™, AffiliateLandmine.com, TheBusinessProfessional.com etc

   
Web Hosting FAQs

Q: Will I be able to increase the space or bandwidth on my hosting account at a later stage if my business grows?

A: Yes. In the very rare instances when extra space or bandwidth is required, we're very flexible and can offer more storage space for your websites at extremely competitive rates. Just contact us via our Support Desk and we would be happy to discuss your needs with you to determine the best solution for your particular situation.

   
Miscellaneous FAQs

Q: Will you be adding new content each month?

A: Yes. We plan to add new informative content, resell rights products, private label products and articles as often as possible. We're also always on the lookout for new services that we can provide to our members and we're also always interested in hearing how we can better serve our members. If you have any ideas, comments, feedback, please contact us at our Support Desk.

   

Q: Do you have any testimonials from people who have used your services?

A: Yes. You can find these on our main home page, scattered throughout the text.

   

Q: I can't see my question answered here. Can you please help?

A: Absolutely! Please contact us via our Support Desk or go to our Contact page for more info.

 

This website is a division of:
Trans Pacific Marketing Limited
121 Spinnaker Drive
Wellington - New Zealand

* "JVManager™ is a trademark of The Internet Company LLC

Earnings Disclaimer

Although we personally believe that if you use our services and follow the step-by-step training,
you will be successful, we cannot guarantee any level of success or income. All potential income mentioned in the above sales letter is merely for informational purposes only and should not be taken literally nor should it be an indication of what you will earn. Each individual is different and therefore each individual's results will be different. Due to the extreme variation in backgrounds, time constraints or will to succeed - we can in no way guarantee that you will make any money.

 

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